![]() I will shop anywhere BUT Menards going forward. Two of the three contractors at work made comments along the line that it did not surprise them one bit and have had multiple similar experiences so apparently this is more of a culture for some VS an isolated incident with a person that may have been having a bad day. I will NEVER spend another dollar in that store and have already told numerous friends and contractor contacts about my experience. If only she was as willing to try and look into the details as much as Tyler was she would not have portrayed such a poor example of customer service and cost her employer what had been a long standing customer. That is when I found out he has worked for Menards for ~ 8-10 years and has traveled all over the state to work at and help set up other stores in and out of Michigan so he apparently is the new dummy that Supervisor Ebony that he was. Ebony unwilling to reach out to the person that just less than 5 minutes ago, she also insulted him by "assuming" he was new and didn't know what he was doing" but then inserted her own version of customer service by getting the last word in and thanking me for removing the item from my cart and saying in a snide tone "Thanks for doing that, it saved me the work".Īfter leaving I called back to the store and asked for Tyler to thank him for going above and beyond and also to let him know about the price discrepancy but he was out on his lunch break. Both myself and the gentleman in line behind me just looked at her in shock and disbelief. I grabbed the item from my cart and sat it on the end platform of their checkout lane, That is when this supervisor/manager decided to have the last word by saying "Thanks for doing that, it saved me the work". She simply responded "he must be new and not know what he is doing because they rang up at $59.99" and she stood there almost waiting to see what my reaction would be or if I would purchase them anyways. We found the item Tyler previously looked up and gave me a price on rang up 4X more than what he told me so she called over her supervisor/manager named Ebony.Įbony did some checking and said the price that rang up must be correct and I explained again that I just spoke to Tyler less than 5 minutes ago and asked her to contact him to verify. Upon cashing out the cashier told me my total was ~$140 and I commented that couldn't be right and we started verifying the prices. I went to cash out and this is where my experience went south in a hurry. Since they were so inexpensive I figured I would get them so my trip was not a total waste of time. In the meantime I was looking at another set of climbing sticks and he looked up the price and told me the box I had in my cart was X price. ![]() He was very knowledgeable and even went as far as to look up the upcoming truck deliveries and found out which truck would have more and when it would be arriving. ![]()
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